Grievance Redressal Policy

This grievance redressal policy (the “Policy”) formed pursuant to the Consumer Protection (E-Commerce) Rules, 2020, sets out Agrim Wholesale Private Limited’s (the “Company” or “We” or “Us”) policy towards redressing grievances raised by consumers purchasing goods and services (“Customer” or “You”) from the online website < https://agrim.app> and the ‘Agrim- Retailer App’ (the “Platform”) from time to time.

1. Details of Company

The details of the Company responsible for the Platform and the contact information are provided below. You may contact Us through the below mentioned contact details and We will be glad to assist You.

• Legal Entity Name: Agrim Wholesale Private Limited
• Registered Office: Spaze Business Park, 3rd Floor Tower A, Sector 66, Gurugram, Haryana – 122018

2. Purpose of the Policy

• The Policy aims to address any complaints or issues raised by consumer of the Platform (each a “Customer”) through a well-defined and proper mechanism to ensure maximum customer satisfaction. The Policy functions on attempting to ensure that the Customer would be treated fairly at all times, and the Company would undertake its best efforts to deal with any Customer grievance promptly, efficiently and with courtesy.
• For the purpose of any refunds, please read our Cancellation and Refunds policy available at https://agrim.app/cancellations-refunds-policy/

3. Eligibility for Filing a Grievance

• Who Can File

Only Customers are eligible to file a grievance.

• What Grievances Can Be Filed

Grievances may relate to any aspect of the services or products offered on the Platform, including but not limited to issues concerning delivery, payment, refunds, and data privacy.

• Time Limit for Filing

Customers wishing to file a grievance must do so at the time of delivery of a Product. Provided that any grievance relating to refund or data privacy can be submitted within 7 days of the incident. Any grievances filed beyond this period may not be eligible for redressal.

5. Complaint process

• Once the grievance/complaint has been raised by a Customer and acknowledgement has been received, we will be contacting you or provided the response on the grievance through email or call.
• The grievance/complaint shall be deemed to be closed and resolved on occurrence on any of the following events:

• Customer acknowledgment of resolution provided by the Company to the grievance/complaint raised. Every grievance received shall be resolved and the resolution communicated to a Customer within a period not exceeding 20 working days.
• Customer’s failure to respond to any additional information as required by the Company to determine the grievance/complaint within a period of 2 days from receipt of such request.

• On occurrence of any of the events as stated above, the complaint shall be resolved and the ticket ID for the complaint shall be closed.

6. Details of the Nodal Officer:

 In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Company has appointed a resident nodal person (“Nodal Person”) who shall be responsible for ensuring compliance with the provisions of the Consumer Protection Act, 2019 and the rules made thereunder. You can contact the Nodal Officer through the below mentioned contact details in case of any escalation of complaints.

Nodal officer: Dhawal Parmar

Email: dhawal.parmar@agrim.app

7. Change and updates to the Policy

We may update our Policy from time to time at our sole discretion. We will notify you of any changes by posting the new Policy on our Website. You are advised to review this Policy periodically for any changes. Changes to this Policy are effective when they are posted on the Website.

8. Jurisdiction

This Policy will be governed by and construed in accordance with the laws of, India and You submit to the exclusive jurisdiction of the courts in Gurugram for the resolution of any disputes.